30‑Day Money‑Back Guarantee

You have 30 days to request a refund or exchange. Items must be:

• Unworn, unused, and in original condition
• Returned with all original packaging

Shipping and gift wrap costs are non-refundable unless the error is on our part (e.g. wrong item or defective).

🛠 Defective, Damaged, or Incorrect Items

If you receive a damaged or incorrect product, email us within 30 days with proof and images. We will:

• Cover the return shipping cost
• Send a replacement or issue a refund

🔁 Exchanges

Exchanges are accepted only for the same item in a different size or color (if in stock). Once exchanged, the item cannot be refunded.

❌ Non‑Returnable Items

• Items marked as final sale or free promos
• Personalized or customized items
• Used sage sticks, candles, or soaps
• Gift cards

🕒 What If 30 Days Have Passed?

If it’s been over 30 days, we cannot offer a full refund. However, contact us for potential store credit or a discount if the item is defective within a year.

🎁 Gifts

If the item was marked as a gift, we’ll provide store credit. Otherwise, refunds go to the original purchaser.

📦 Return Process

1. Email us at: support@spiritualabacus.com
2. Include your order number, details, and photos if needed
3. Once approved, send the item with a trackable method
4. Refunds are issued within 7 days of receiving the return

❗ Wrong Address?

Notify us within 2 hours if your shipping details are incorrect. We can’t redirect parcels once processed.

🛡 Buyer Protection

If you're concerned about a payment or delivery, contact your payment provider or email us for support.